Table 2 |
|
|
Examples of HR/staffing-related indicators |
|
| "Activity"/Process-related |
Beds |
| Occupied beds |
|
| Outpatient visits |
|
| Client contacts |
|
| Staffing-related |
Job satisfaction (measured by attitudinal survey instrument) |
| Accidents/injuries |
|
| Absence |
|
| Assaults on staff |
|
| Vacancy rates |
|
| Overtime |
|
| Turnover/stability/retention |
|
| Use of temporary staff |
|
| Care-related (Output/Outcome) |
Patient length of stay |
| Readmission rates |
|
| Live births |
|
| Mortality rates |
|
| Urinary tract infections |
|
| Pneumonia |
|
| Shock |
|
| Upper gastrointestinal bleeding |
|
| Deep vein thrombosis |
|
| Pressure sores/ulcers |
|
| Cross-infections |
|
| Patient satisfaction survey |
|
|
|
|
|
Source: Buchan [36] |
|
|
Buchan Human Resources for Health 2004 2:6 doi:10.1186/1478-4491-2-6 |
|
