Table 6

Questions showing better, worse and the same responses

Problem level reduced (i.e. improvement)

Problem level increased (i.e. worse)

Problem level stayed same

Not shown where to wash, cook, toilet

Not given enough info about cause of illness

Ward and toilets not cleaned by staff

Staff gave conflicting information

Nurses sometimes talked as if I wasn't there

Mothers expected to clean the ward and toilets themselves

Nurse didn't discuss anxieties or fears

Nursing staff unhelpful when asked for medical assistance on the ward

Nurses' answers to questions not clear

Not easy to find someone to talk to about concerns

Not told about medication side effects

Not sufficiently involved in decisions about treatment and care

Not clear who to ask for medical assistance on the ward

Not always treated with respect and dignity

Nurses performed medical tasks poorly

Nursing staff unavailable when needed on the ward

Child not told what was happening when undergoing procedures

Test results not clearly explained

Staff did not do enough to control pain

Purpose of medicines not explained

Manongi et al. Human Resources for Health 2009 7:50   doi:10.1186/1478-4491-7-50